What’s the deal with shipping?
We’ve helpfully created a shipping page that contains all manner of information on shipping. Click here and all will be revealed.
Or, here are the broad outlines:
- We generally ship within 2-3 business days of your order.
- We ship to the EU, Canada and the US.
- We don’t kill our customers on shipping charges and in fact offer free shipping all orders that included clothing.
Do you accept returns/offer refunds?
Most of our products are returnable within 30 days of receipt, as long as they are undamaged and in re-sellable condition. More details can be found here.
My purchase arrived damaged, now what?
That sucks, but no worries, we’ll sort thing out. If you’ve received something that has sadly suffered a cruel death en route to you, please check this page to set things in motion.
How do I find out when FRED + RHINO releases new cool stuff?
Which payments do you accept?
We accepts most major credit and debit cards. You can also choose to pay using PayPal, Apple Pay or iDEAL.
How can I offer FRED + RHINO in my retail store?
Check out our stores page for more information.